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عمومی::
کارکنان خط مقدم
Companies' frontline employees- employees who interact directly with customers-are the ones that facilitate value.
Failure to involve frontline employees, who engage with your customers daily, will also negatively impact not only your customers, but also your employees' ability to engage and connect with them.
Making decisions without engaging key players that are part of the service-delivery model creates a volatile environment not only for frontline employees but also for customers.
Frontline employees interact with your customers daily, and these employees are responsible for facilitating value.
Customers complain to frontline employees because they care about your services.
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